EntireCannabis RETURN POLICY
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EntireCannabis must be alerted within a 24-hour window from the delivery time, if anything is missing from the order, or if a product is defective. We cannot accept any notifications within 24 hours.
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All non-working cartridges and batteries will be asked to be tested by the driver when the items are first delivered. To claim a free exchange for a non-working battery or a cartridge, the test has to be done during the first delivery. If a non-working item is confirmed in the test, a free exchange will occur immediately. Otherwise, the exchange will be done with the patient’s next order, or a delivery fee will be asked if the patient asks for an immediate exchange. The exchange items will be tested before the replacement takes place.
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All exchanges or returns must be returned with the item’s original packaging.
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Missing items will be sent out immediately when the patient is located in the area from our $40 to $60 free delivery zone. For patients located a greater distance, we will deliver the missing item at most in 24 hours.